Synco Infrastructure by synco studio
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SYNCO INFRASTRUCTURE

The Foundation Your Systems Run On.

Your automations are only as reliable as the network underneath them. Synco Infrastructure provides managed IT, cybersecurity, network architecture, and helpdesk support — one team, one bill, zero gaps.

SYSTEM TOPOLOGY // LIVE ● ALL NODES ACTIVE
Firewall / Edge VPN Tunnel AWS Cloud Core Gateway EDR Shield End-User Nodes
99.9%
Uptime Target
15-Min
Response SLA
$0
Full-Time Hire Required
OUTSOURCED IT DEPARTMENT

Infrastructure Services

Your outsourced IT department. No full-time hire required.

Managed IT Support

Proactive monitoring. We find problems before your team notices.

  • 24/7 system health monitoring with instant alerting via Slack, email, or SMS
  • OS patches, antivirus updates, and firmware upgrades handled automatically
  • Remote troubleshooting within SLA — no waiting for "the IT guy"
  • Monthly infrastructure health reports: what was fixed, what's at risk

Network Architecture & Setup

Fast, secure, and invisible — the way a network should be.

  • Office and remote-site network design, hardware selection, and deployment
  • Router, switch, firewall, and access point configuration with VLAN segmentation
  • Wi-Fi site surveys and dead-zone elimination
  • Structured cabling, rack installation, and cable management

VPN & Secure Remote Access

Your team works from anywhere. Your data stays protected.

  • Site-to-site VPN tunnels to AWS, GCP, and Azure
  • Client VPN: WireGuard, OpenVPN, IPsec configuration
  • Zero-trust network access — verify every connection
  • Split-tunneling for bandwidth optimization and automatic failover

Cybersecurity

Breaches don't announce themselves. We find gaps first.

  • Endpoint detection and response (EDR/MDR) with 24/7 monitoring
  • Firewall rule auditing, hardening, and quarterly penetration testing
  • Phishing simulations and security awareness training for staff
  • Incident response planning with tabletop exercises
  • Compliance readiness: SOC 2, PCI-DSS, HIPAA gap analysis

Cloud Migration & Infrastructure

Move your workloads without the migration nightmares.

  • Legacy server assessment and cloud readiness evaluation
  • AWS, GCP, Azure instance provisioning with security hardening
  • Hybrid-cloud architecture with encrypted tunnels
  • Zero-downtime data migration and cutover planning
  • Post-migration cost monitoring and right-sizing

Hardware Procurement & Lifecycle

The right hardware, at the right price, deployed without friction.

  • Vendor-agnostic sourcing: Dell, Lenovo, HP, Apple — best price, no brand loyalty
  • Imaging, provisioning, and deployment: laptops arrive ready to work
  • 3-5 year hardware refresh roadmaps
  • Secure decommissioning with certified e-waste disposal

Helpdesk & End-User Support

One number. Problems solved. No ticket black holes.

  • Tier 1-3 support via phone, email, and Slack/Teams
  • 15-minute initial response (24/7 on Command tier)
  • User onboarding: accounts, devices, access — day one ready
  • User offboarding: access revoked, data backed up, device recovered within hours
  • Internal knowledge base: document fixes once, team self-serves next time
UNIFIED WORKFLOWS

Infrastructure + Automation

Two sides of one system.

"I need secure remote access"
Synco Infrastructure
VPN tunnels, zero-trust network, endpoint protection
Synco Automations
Automated access provisioning, Slack-based access requests
"We're moving to the cloud"
Synco Infrastructure
Cloud migration, instance hardening, hybrid architecture
Synco Automations
Workload scaling, cost dashboards, backup workflows
"Our onboarding takes 3 days"
Synco Infrastructure
Device provisioning, account creation, access setup
Synco Automations
Automated workflows: HR → IT → tools provisioning
"I don't know if we're secure"
Synco Infrastructure
Vulnerability scanning, firewall audits, penetration testing
Synco Automations
Compliance reporting, scheduled audit workflows
SYSTEMS RIGOR

The Synco Infrastructure Difference

Proactive, Not Reactive

We monitor your entire stack 24/7. Patch management, vulnerability scanning, and hardware health checks happen automatically. You find out about problems from our ticket updates — not from your team.

Full-Stack Coverage

Network, security, cloud, hardware, helpdesk. One provider. One relationship. No finger-pointing between "your IT guy" and "your automation vendor."

Systems-Engineering Rigor

Every network is documented. Every device is inventoried. Every change is logged. The same obsession with process and documentation that Synco Studio brings to automation.

CLEAR, TRANSPARENT PRICING

Infrastructure Retainer Pricing

Monthly retainers. No long-term contracts. Cancel anytime.

Feature / Tier
Shield
$1,500/mo
1-15 users
MOST POPULAR
Fortify
$3,500/mo
15-50 users
Command
$7,500/mo
50+ users
Response SLA 4-hour response 1-hour response 15-min, 24/7
Helpdesk support ✓ ✓ ✓
Endpoint protection ✓ ✓ ✓
Patch management ✓ ✓ ✓
Monthly health report ✓ ✓ ✓
Network monitoring — ✓ ✓
VPN management — ✓ ✓
Quarterly security audits — ✓ ✓
Hardware lifecycle planning — ✓ ✓
Dedicated architect — — ✓
Cloud migration — — ✓
Compliance readiness — — ✓
Incident response — — ✓

Project-Based Engagements

One-time projects without monthly retainer commitment.

Office Network Setup
$2,500 – $8,000
Cloud Migration
$5,000 – $20,000
Security Audit & Hardening
$2,000 – $6,000
Hardware Deployment
$500 – $2,000 + hardware
STEP-BY-STEP METHODOLOGY

Deployment Blueprint

How we transition your company to managed infrastructure.

1

Discover

Infrastructure audit. We map every device, every network path, every security gap. Complete inventory and risk assessment delivered.

2

Plan

Remediation roadmap prioritized by risk and business impact. Hardware specs, network diagrams, migration sequence.

3

Build

Hands-on deployment. Network configuration, device provisioning, security hardening, VPN tunnels. Your team keeps working.

4

Launch

Cutover with rollback plans. Monitoring goes live. Helpdesk number and onboarding docs handed over.

5

Improve

Monthly health reports, quarterly security audits, hardware refresh planning. Continuous hardening.

COMMON QUESTIONS

Infrastructure FAQs

Either. We can act as your complete outsourced IT department, or supplement existing staff — handling network architecture and security while they handle day-to-day support.
On the Command tier, we respond within 15 minutes, 24/7. On Fortify, within 1 hour during extended business hours. Every tier includes proactive monitoring — we usually know about issues before your team does.
Both. We source from Dell, Lenovo, HP, and Apple at competitive pricing, then image, provision, and deploy. You can also purchase directly and we'll configure.
An internal hire costs $60K-$100K/year plus benefits — for one skillset. Synco Infrastructure gives you a full team (network architect, security specialist, helpdesk, cloud engineer) for less.
Yes. Vendor-agnostic. No commissions from vendors — our loyalty is to your infrastructure.
Project-based pricing covers single engagements. No retainer required. We scope, build, document, and hand off.
GET STARTED TODAY

Your infrastructure, secured. Your team, supported. Your business, uninterrupted.

Book a free infrastructure audit. We'll map your current setup, identify gaps, and deliver a prioritized remediation roadmap — no obligation.